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If you would like to access the private customer Knowledge Base that covers all the standalone related 'how to' articles, troubleshooting and more.

Step-by-step guide

Please follow these steps:

  1. Send an E-Mail to support@payload-security.com
  2. Follow the invitation link that will be sent to you, should your domain be associated with an active customer


You may also want to raise an issue in your private ticketing system, should you not want to go through the service desk.